RESPONDING TO COVID-19

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Zoes Kitchen

Updated as of 2 pm on March 16, 2020
 

As we confront the challenge of the COVID-19 coronavirus, the health and safety of our guests and Team Members remains our top priority. While we monitor updates from the CDC as well as local public health authorities, we're committed to communicating with full transparency. Follow along below for all updates.
We hope that you and your loved ones are staying well during this especially challenging time for all. While continuing to serve the distinct needs of our diverse communities, we are working on playing a constructive role in containing the COVID-19 coronavirus. With ongoing guidance from the CDC and local public health authorities, we are implementing several proactive changes across all Zoës Kitchen restaurant locations. Here’s what you can expect, starting at 4pm today and for at least the next two weeks:
  

  • We are suspending the option to dine-in at all Zoës Kitchen locations. The use of tables, chairs, booths, and patio areas will not be permitted. Additionally, we are removing multi-use utensils, dishware, and condiments.   
  • You may order and take your meal to go.   
  • Order ahead for pick up via our app or zoeskitchen.com/order-now.   
  • We offer delivery via our website, the Zoës Kitchen app, or through Uber Eats.
  • Hours of operations will be tailored to the specific needs of each Zoës Kitchen location and the surrounding community. Please check local listings for detailed information.  
As noted last week, we continue to reinforce and implement precautionary measures across our restaurants for frequent and thorough handwashing. We are closely monitoring the health of our Team Members with mandatory wellness logs and have increased the frequency of cleaning and disinfection procedures in our restaurants. We are tracking updates around the clock from local and state health departments, as well as the CDC.
 
We remain committed to ensuring our restaurants are spaces where you can turn to for satisfying, healthy meals while operating with the utmost care for the well-being of our guests and Team Members. To keep pace with the incredible speed at which things are changing, we will adapt our guest experience as needed and will continue to communicate frequently and always with transparency.
 
Be well.
 
Brett Schulman
CEO  

We are all grappling with an issue of immense magnitude.  Our hearts go out to all who have been affected by the COVID-19 coronavirus.  

At Zoës Kitchen, your safety and the safety of our team is our top priority. We are monitoring the evolving situation and want to highlight a few of the precautionary measures we are reinforcing and implementing across our restaurants:   

  • Frequent and thorough handwashing: We’re reinforcing with team members vigilant hand washing before, continuously throughout, and after their shifts.   
  • Team Member health: All Team Members experiencing any flu-like symptoms must stay home and take advantage of our paid sick leave policy. Managers are required to send home any Team Members showing signs of flu-like symptoms and report any such incidences.  Additionally, we have enacted emergency 14-day pay for any Team Members that test positive for COVID-19.
  • Sanitation and cleanliness: We have increased the frequency of cleaning and disinfecting our restaurants, with special attention to high-contact surfaces, such as chairs, tables, and registers, to ensure our restaurants remain open to serve you with the highest standard of cleanliness.      

As we navigate this dynamic situation, we will adjust our customer experience to meet the conditions of each community we serve. While we are currently maintaining regular operations, we are prepared to shift to order ahead only, via the Zoës Kitchen website or app. If needed, whether in the interest of our customers and team members, or if directed by local health departments, we will consider temporary restaurant closures.  
 
As we do our part to keep our restaurants clean and safe, we encourage you to take notice of measures from the CDC for preventing the spread of viruses. We know – some of these seem obvious, and some prove to be harder than you think (turns out we touch our faces a lot – who knew?), but following them goes a long way toward staying healthy and keeping our communities safe:    

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds.  Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.      
At Zoës Kitchen, we’re committed to ensuring that our restaurants remain spaces where you can turn to for a satisfying, healthy meal. If you would like a healthy meal delivered to your door, we offer delivery via our website, our Zoës Kitchen app or through UberEats.  
 
We have a team assembled to monitor updates around the clock from the CDC and state and local health departments. We’ll continue to stay vigilant of the situation and keep you informed as we overcome these challenges together.  
 
In the meantime, stay safe and healthy.    
 
Brett Schulman, CEO

Get the latest on the steps we’re taking.

Updated as of 2 pm on March 12, 2020
  

Updated as of 5 pm on March 20, 2020
  

At Zoës Kitchen, we always strive to support the communities we serve. As many of you are practicing social distancing, we are also working to do our part to curtail the spread of COVID-19 coronavirus. As the health and safety of our guests, our Team Members, and our communities is our top priority, we have adjusted operating hours across all locations. To confirm the operating status of your nearest Zoës Kitchen location please check local listings or call the store directly for more information. 

While many restaurants will remain open with the new hours, select restaurants will be closed, including those located in malls, near university campuses and transit centers. As many businesses grapple with the realities of operating in this difficult time for all, we don’t take this decision lightly. We know this will affect our Team Members who have served your communities, always with a smile and with a spirit of generosity. Upon the reopening of any Zoës Kitchen restaurants, we intend to rehire affected Team Members and those who choose to return will be eligible for a new profit-sharing compensation program.  

To ensure our food supplies in affected locations did not go to waste, we’ve donated free meals to our affected Team Members. We will continue to monitor all developments and communicate frequently and with transparency. 

Thank you for doing your part to keep our communities safe and healthy.  

Brett Schulman
CEO  

Updated as of 12 pm on April 24, 2020
 

SAFETY ALWAYS

Our Pledge to You

6 feet apart
Social distancing markers and reminders
In-store capacity limits
social distancing
masks
Protective masks for all Team Members
Strict food safety guidelines
greens and veggies
handwashing
Frequent, thorough handwashing
Increased disinfection practices
disinfectant
thermometer
Team Member health checks
curbside bag
Contactless delivery and Curbside Pickup

While our commitment to keeping our guests and Team Members safe has never waived, our approach to doing so has continued to evolve.